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EFFECTIVE DATES OF CLASSES :: 5th Jan 2014
EFFECTIVE DATES OF CLASSES :: 5th Jan 2014
DESCRIPTION:
ITIL (the IT Infrastructure
Library) is essentially a series of documents that are used to aid the
implementation of a life cycle framework for IT Service Management. This
customizable framework defines how Service Management is applied within
an organization. It also aligned with the international standard, ISO
20000.
ITIL is organized into a series of five volumes (the books): Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These in turn describe a closed loop feedback system that provides feedback throughout all areas of the lifecycle. The volumes continue to provide a framework of best practice disciplines that enable IT Services to be provided effectively.To obtain copies of these sets, see the right hand panel
ITIL is organized into a series of five volumes (the books): Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These in turn describe a closed loop feedback system that provides feedback throughout all areas of the lifecycle. The volumes continue to provide a framework of best practice disciplines that enable IT Services to be provided effectively.To obtain copies of these sets, see the right hand panel
WHO CAN ATTEND::
The ITIL Foundation Certificate in IT Service Management is primarily aimed toward the following:
The ITIL Foundation Certificate in IT Service Management is primarily aimed toward the following:
- Those who require a basic understanding of the ITIL framework;
- Those who need understanding of how ITIL can be used to enhance the quality of their work
- IT Assistants
- IT Officers
- IT Managers
- Top Managers
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